Shipping

• You will receive an email on order confirmation. Please contact our helpdesk (email wecare@dehoemattire.com or
  call +91 9686811409/9606822081) if you haven’t received a confirmation email.
• Shipping timelines : Ready to dispatch soft furnishings like Cushions, Table cloth, Table runners, Throws, Placemats and Napkins, Bedsheets and pillow covers : 2-3 Business days.
• Shipping timelines : Custom made soft furnishings like standard size and custom size curtains and other soft furnishings which are made to order or require alteration : 7-12 Business days
• Delivery time solely depends on our courier partner. We do partner only with reputed courier partners who provide live tracking for all the shipped out orders.
  • Due to the recent COVID situation the processing times have increased by 1-3 business days so is the delivery time. Delivery depends on the location, and local government safety guidelines. While we try to ensure that the product reaches you within the delivery time communicated or faster, exigencies may delay the delivery. In such cases, please get in touch with us (mail wecare@dehoemattire.com or call +91 9686811409/9606822081) for the latest update on your shipment.
• You can login to your account on our website and track the order status. Once shipped, you will receive an email with the tracking id that can be used on the courier service provider’s website to track shipment. In case, you are having trouble receiving any updates on the order, do get in touch with our customer care at mail wecare@dehoemattire.com or call on +91 9686811409/9606822081

Return & Refund

• Always report your problem withing 24 hours of receiving the item in question by email wecare@dehomeattire.com or call/whatsup +91 9686811409/9606822081.
• Returns and replacement are possible for readymade products when you received manufacturing damage, wrong products/sizes. Customized and discounted products are not eligible for return.
• Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
• Please mark the items as defective returns and not for sale and declare a low nominal value.
• In case you find your order damaged or missing post-delivery, please contact Customer Care within 24 hours of receiving your parcel. We will respond within 48 hours of receiving your request. Damages or items missing reported after 24 hours will not be considered for returns or exchanges.
• We will request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment.

Cancellation

If you want to cancel an order, you have to do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or, if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at wecare@dehomeattire.com    Cancellation of custom orders is not possible.

Contact us at email wecare@dehomeattire.com, call us or whatsup +91 9686811409/9606822081 for questions related to refunds and returns.